Working for Equity Residentialmeans being part of a community – employees and residents – striving to providethe best in apartment living, speaking boldly about new ideas for innovation,and inspiring creativity in the ways we live and work together. That's what ourBe.Think.Play.Live. culture is all about.
Our Community Managers aresmart, savvy team leaders with a passion for customer service and a strongbusiness acumen. They are accountable for all aspects of their property'soperations, including financial performance, resident satisfaction andretention, and developing an engaged and productive team. They monitor a widearray of performance metrics, implement strategies to meet operational andleasing goals, analyze and respond to changing market conditions, and identifyareas for improvement.
As a Floating Community Manager,you will utilize your proven leadership abilities to readily adapt to theunique challenges that accompany supporting a diverse portfolio of communities.You will frequently rotate between assets of varying sizes, types, ages, andconditions, adapting to nuances in the team structure, clientele, and submarketat each individual community. You will demonstrate adaptability andintellectual curiosity as you support the changing business needs of theportfolio and travel throughout the region to cover vacations, leaves ofabsence, and open positions, as well as to support and train newly hired orpromoted Community Managers. This position requires a high degree ofindependence, accountability, and an ability to work with varying levels ofsupervision. Each day will be unique, requiring an ability to prioritize, multitask,think creatively, take initiative, and employ a diverse set of skills. At eachcommunity you support, you will direct sales activities, leasingadministration, and maintenance initiatives, exemplifying Equity Residential'sbrand each and every day by thinking like an owner and ensuring that your teammembers have the resources they need to be successful while enjoying the ride.
A Leader. You will provideleadership and mentoring to your teams, promoting a positive work environmentthat encourages collaboration and teamwork.
A Strong Communicator. Your writing andspeaking skills are clear and effective, helping you connect well with others.
A Team Player. You are united withteammates in delivering the best experience to current and prospectiveresidents living at your assigned community.
Organized andAccountable. Youhave exceptional time management abilities and are able to juggle the needs ofchanging priorities within your portfolio while accomplishing objectivesthrough training and motivating high-performing teams.
Creative. You are an idea personand like coming up with smart solutions to new challenges.
Levelheaded. You keep your coolduring stressful situations and quickly find solutions.
Flexible and Adaptable. You understand that theworld does not exist through black and white lenses and embrace the opportunityto live in the gray.
Confident and Decisive. You take initiative,trust your gut, and are not afraid to make a decision or deliver a difficultmessage.
Motivated. You invest extra energyto reach your goals and help your teams reach theirs.
Solution-Oriented. You follow through oncommitments, letting residents know that they matter.
Support your entireassigned portfolio (typically 20+ properties) by providing leadershipcoverage for vacations, leaves of absence, and open positions.
Coach, train, support,and developnewly hired or promoted Community Managers and/or sales team members in yourregion.
Lead special projectsand assignments for your region including but not limited to competitor analysis,due diligence, sister site audits, and other company or portfolio initiatives.
Build community andindustry knowledge by identifying trends to prepare for future occupancyneeds and offering recommendations and training for your assignedproperty.
Connect people tocommunity througheffective leasing administration and training of your teams.
Show off our communities by prioritizing curbappeal and maintaining accurate and in-depth knowledge of all aspects of theproperties and markets you are assigned.
Manage the leasingprocessby guiding the teams through effective sales strategies and follow-through.
Support maintenanceoperationsby partnering with each community's Maintenance Manager to provide a sparklingproduct through preventive maintenance, timely and efficient repairs, and ahighly organized make-ready process.
Partner with RegionalManagersto prepare and follow operating budgets and to plan community capitalimprovements, repairs, contract developments, and negotiations.
Orchestrate allaccounting functions associated with your assigned property, includingprocessing invoices, paying bills, and assisting the Central Business Group(CBG) with collections, evictions, and managing resident accounts and charges.
Train and collaboratewith talented teammates to identify and solve any issues that arise.
Drive the portfolio tocontinued operational success by proposing income-producing opportunities such ascompetitive pricing and value-add community enhancements.
Focus on performancemetrics rangingfrom your community's Customer Loyalty Scores to sales conversion rates toapartment turnover efficiency - and everything in between.
Minimum of 1year in a Community Manager role or equivalent
Workingknowledge of tenant and eviction laws
Experience leading a high-performing team
Familiarity and comfort with performance metrics,sales quotas, and financial concepts
Demonstratedproficiency in working with computers including word processing, calendarmanagement, software/database, and social media
Available to work a flexible schedule, includingweekends
Flexibility for frequent local travel throughout yourassigned portfolio; in markets where not all properties are able to beaccessed by public transportation, a driver's license and reliable vehicle willbe required
College degree or related coursework in business,accounting, hospitality, or property management
Demonstrated ability to secure leases and to exceedsales goals
We recognizeeveryone has different needs outside of work. That's why, in addition to acompetitive benefits package (medical, dental, vision and paid time off), weoffer many unique options to employees, like adoption benefits and paid timeoff for community service projects. To learn more, view our Total Wellbeingpage here.
Equity Residential is a S&P 500 company that owns, builds and operates high-quality apartment communities in places like New York City, Boston, Washington DC, Seattle, San Francisco and Southern California -- places where people most want to live, work and play. Our employees -- about 3,600 strong -- are really good at what they do, work hard and play nice, appreciate the community at large and va...lue the contributions of others. At Equity, we take pride in providing a culture where employees can be themselves and be heard. We also believe that a career path is too narrow of a journey - we want you to move up, over, around and through your potential. Come work with us and take the opportunity to make someone's day, every day. For more information on Equity Residential, please visit our website at www.equityresidential.com