A fully-integrated national multifamily investment, development, and property managementcompany is looking for a Screening Support Specialist in its Lynnwood regional office. This position is responsible for ensuring all administrative and support functions are completed for the department. Responsibilities may include providing assistance to support applicant screening with our community teams in an effort to achieve or maintain daily, weekly, and monthly targets and responding to inquiries (via phone and/or email). Additional responsibilities may also include partnering directly with community managers and their associates on various issues, as well as reviewing applicant/resident files for proper documentation and ensuring they are in compliance with all applicable laws and department policies.
The Company offers competitive pay and benefits as well as opportunity for advancement. EOE.
Respond promptly to community inquiries according to level of urgency and date submitted; properly recording detail of actions taken.
Provide Screening help desk support by receiving and processing screening files and/or update requests, responding to user requests and questions, researching and correcting system problems and following up with the end users to ensure satisfactory resolution of systems-related issues.
Prepare documents, letters, and other communication materials for internal and external distribution; types and spell- checks documents, complies with SLA expectations and any relevant document retention policies.
Complete projects, tasks, assignments, and other work that is unique to the department; follows departmental policies and procedures, and meets standards, metrics, and other benchmarks used within the department for evaluating performance and results.
Communicate and coordinate with internal departments including organization of and participation in weekly departmental meetings.
Distributes essential documentation related to applicant screening as necessary including revisions to existing documents, creation of documents unique to specific programs or jurisdictions, and ensures new communities onboarding with Greystar have the required policies ready to distribute when management begins.
Enter data into internal systems and support documentation received ensuring accuracy of information.
Performs other tasks as required when directed by company management
Demonstrated ability to read, write, and communicate effectively to prepare and explain data to team members and/or clients.
Demonstrated proficiency in word processing, spreadsheet, property management (Yardi or One Site), and database management programs in order to complete required reports.
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.
Demonstrated excellent customer service orientation, with a strong emphasis on understanding and applying proven customer care techniques and processes
Demonstrated strong research and analytic skills with the ability to apply skills in order to proactively identify and address issues
Demonstrated ability to work independently, under defined supervision, within a fast-paced, deadline oriented environment
Strong detail orientation, organizational and time management skills
Must be able to handle confidential and/or highly sensitive information within established guidelines or regulations applying the appropriate level of diplomacy, tact, discretion, and privacy
Greystar provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on international, regional and local levels. This unique approach and our commitment to hiring the very best multifamily professionals have resulted in record growth, making us one of the most resp...ected and trusted multifamily real estate companies.
Because our business model includes both investment and service-oriented businesses, we are able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.
Our dedication to redefining excellence in apartment living means we are constantly exploring innovative ideas and pioneering new ways to serve our residents and clients. The Greystar team is more than 10,000 team members strong and growing. We offer competitive pay and benefits, as well as opportunity for advancement. Visit our website at www.greystar.com. EOE.