The Regional Leasing Specialist is primarily responsible for taking special roles in the leasing function of an assigned region or regions. The Regional Leasing Specialist will perform traditional leasing duties including but not limited to, conducting prospect tours, using sales closing methods to sell the prospective resident on the MAA property, completing application and lease file paperwork, securing renewals and responding to resident needs. This position is based on-site and may rotate among one or more properties at the direction of the Senior Vice President. The Regional Leasing Specialist trains and mentors new Leasing Consultants and other property personnel, conducts periodic training and discussion with Leasing Consultants regarding pertinent issues. The Regional Leasing Specialist must be willing to work weekends and rotate between multiple properties for varying lengths of time.
The Regional Leasing Specialist will report to an SVP. May also receive guidance for specific support from the Training Manager for Leasing Programs and the Divisional Sales and Marketing Director.
Works at an apartment property, in the role of a Leasing Consultant or a similar role; Rents apartment units at the assigned property to prospective residents. Works to lower resident turnover.
Performs the work of Leasing Consultants at properties where needed due to vacancies of regular Leasing Consultants or identified as a priority based on performance.
Performs leasing duties for special needs as directed by the RVP or SVP.
Welcomes new Leasing Consultants when first hired, typically by visiting them and assisting with any initial needs.
Conducts periodic on boarding training for new Leasing Consultants in a classroom setting.
Serves as a mentor for one or more Leasing Consultants during a specified transition period.
Conducts a thorough consultation with Leasing Consultants regarding the results of Mystery Shops conducted with the Leasing Consultant as the subject. These are typically done as a follow-up to on-boarding training; consults with leasing personnel for all subsequent Mystery Shops.
Provides support to Leasing Consultants as needed for performance training. This training may be in person, through web conferencing, and/or conference call support.
Previews and provides feedback on strategic initiatives training prior to roll-outs to the entire company.
Provides general guidance to associates in their region and provides feedback of common questions and concerns to corporate stakeholders.
Conducts “best practices” webinars on a variety of leasing topics as assigned.
Ensures that training requirements are completed by leasing personnel by contacting them when any component is sixty or more days overdue.
Performs various marketing tasks as requested by divisional Sales and Marketing Director
Performs other miscellaneous duties as assigned.
Regional Leasing Specialists may be required to attend classroom training at a regional office or the Corporate Office at the first opportunity to schedule after employment and when in person training is needed. MAA will provide transportation in the most cost and time efficient way. This may require air travel.
Above average ability to communicate with clients and with co-workers both verbally and in writing
Basic personal computer skills and ability to learn specialized software
Skill to convince prospective residents of the advantages of living at a community by sales closing methods
Ability to manage multiple projects and prioritize competing responsibilities
Ability to organize work
Ability to work a varied schedule, including weekends and some holidays as required and at different locations
Ability to travel
Ability to learn and comply with industry legal requirements, especially related to federal and local Fair Housing Laws
Skills to effectively train other associates through a variety of means
Ability to travel off-site for training courses and outside marketing
Ability to sit, reach, twist, and lean during routine paperwork tasks. Ability to walk property and go up and down flights of stairs daily. The ability to operate a
computer keyboard and lift files. Exposure to vibration, pitch and glare from a computer.
Must have a valid driver’s license or means of immediate transportation and ability to get to meetings, events, and daily activities.
Mostly indoor, office work but often taking prospective residents outside to show units in all types of weather conditions.
Advanced. Must comply and follow all company policies and procedures, including Sarbanes-Oxley compliance. Must be able to think rationally beyond a specific set of instructions. Must be able to work at a fast pace, multi-task, perform duties while under pressure and meet deadlines in a timely manner. Must be able to interact and communicate with senior management, on-site employees, and the public in professional and pleasant manner.
High School diploma or equivalent and four years of full-time, successful apartment leasing or sales experience. Equivalent experience may be considered. Basic personal computer skills. Bachelor's Degree is preferred.
Bachelor’s degree, preferably in Marketing, Communications, or related. Experience in training delivery methods.
We believe it is only through our greatest asset, our associates, that we transform properties into communities, and apartments into homes. If you are looking to join a company that is devoted to creating an atmosphere of excellence, and to creating a sense of community for our residents, then MAA is the perfect company for you! Explore MAA Careers for the opportunity that might be waiting just for you, or continue reading to learn more about the many benefits of working for MAA.MAA considers applications for employment submitted online only.________________________________________Benefits of MAAWe want to ensure that choosing to become an MAA associate is as much the right decision for you as it is for us. That is why MAA offers a variety of programs and benefits to meet your needs. MAA offers a comprehensive benefits package to meet your needs, whether you are full-time or part-time, at the start of your career or heading into retirement. Here are just a few of the benefits MAA offers:•Medical, Dental & Vision Insurance •401(k) Savings Plan •Apartment Discount •Employee Stock Purchase Plan •Paid Time Off •Tuition and Certification Reimbursement •Life & Disability Insurance •Free Confidential Counseling •Supplemental life insurance