The Regional Service Director oversees select Regional Service Managers and has direct responsibility for a portfolio. This role ensures that the proper training of the Service teams is conducted in accordance with all Mission Rock Policies and Procedures and oversees select Regional Service Managers to ensure that assets involving the management of capital projects and business plans are executed in a timely and quality manner. Ensure Regional Service Managers under direct supervision develop and deliver complete and well thought out five-year capital plans for budgeting. Provide oversight for direct reports and the portfolio of business in the development of: scopes of work, managing vendor (supplier) relations, along with analyzing proposals for capital needs, budgeting and maintenance. In addition, this role has responsibility for the execution of all capital contracts as assigned.
Scope of Responsibilities:
Partner with appropriate individuals on hiring, coaching, training, corrective counseling and retaining the best talent available.
Obtain bids, create contracts and verify contractor insurance certificates in order to ensure they meet the requirements set forth by owners and management.
Responsible for the management of capital projects including but not limited to overall tracking and management of projects, owner meetings, scope of work development, along with city and county official communications.
Provide as needed support in conjunction with engineers/engineering firms, track and manage projects, handle contract negotiations, and complete work approvals.
Assess maintenance expenses with budget recommendations.
Perform quarterly and semi- annual maintenance inspections to company standards.
Assist Regional Service Managers in order to train on-site staff in the diagnosis of problems and repairs in the areas of HVAC, electrical, plumbing, swimming pool, carpentry, dry walling, exterior structure, and appliance.
Schedule Training with Suppliers/Vendors per region.
Schedule preventive maintenance program annually.
Ensure compliance with all company policies and procedures including the Team Member Handbook and National Standards, as well as all applicable health and safety rules and regulations, and all applicable local state and federal laws.
Meet or exceed budget revenue and profitability targets and Owner's Expectations.
Demonstration of a commitment to owner satisfaction by prioritizing actions that focus attention on owner satisfaction while anticipating and meeting those needs.
Providing leadership and supervision to team members that recognizes and assists in maximizing each individual's, as well as, the group’s potential.
Execute all Contracts relating to Capital Expenditures/Business plans
Perform other tasks as directed.
Specific Knowledge and Skills:
Train, teach, guide and develop future leaders.
Create and execute programs that favorably position the portfolio.
Excellent communication skills.
The ability to convey information and ideas through a variety of media.
Energetic, proactive, takes calculated risks and perseveres to attain goals.
Possesses an extensive knowledge of operations and budget analysis capabilities with a demonstrated ability to apply these principles and methods through strategy and tactics.
Knowledge of business and management principles involved in strategic planning and resource allocation.
Skilled at creating a cohesive team and facilitating goal accomplishment.
Able to align individual and team actions with strategies and plans to drive business results.
Driven, revenue oriented, fast paced/high energy individual who can energize others and positively influence their actions.
Experience in setting ambitious goals and overcoming challenges.
Creative and Critical Thinking.
Education and Work Experience:
A minimum of a Bachelor’s Degree in Business Administration plus 5 years’ experience in Residential Property Management or an equivalent combination of education and experience.
Demonstrated experience leading a team and capable of managing multiple sites.
Experience and working knowledge with hands-on experience in R&M for multi-family.
Ability to establish and maintain positive professional relationships with management and on-site team members, and manage all team members in a manner conducive to a positive team environment.
Excellent customer service skills while maintaining the highest standards of professionalism.
A minimum of 2 years’ experience in a leadership role in multi-family property management.
Travel domestically 2-3 nights per week or as needed.
Ability to travel to various locations across the country or local travel to meetings.
Rare to Occasional ability to lift and carry up to 50 pounds.
Occasional to Constant Repetitive Fine Manipulation (keyboarding, ten key, writing).
Rare to Occasional Simple Grasping.
Occasional to Frequent Sitting.
Occasional to Frequent Walking.
Occasional twisting of the neck and waist.
Rare to Occasional Reaching at or below the Shoulder level.
Occasional to Frequent usage of verbal communication equipment.
Rare to occasional squatting (filing & retrieving files).
Internal Number: REGIO02082-00001
About Mission Rock Residential, LLC
Mission Rock's foundation is a culture of integrity, honesty and transparency at all times from all team members. We have a ground up approach to managing our communities. We encourage our team members to develop and present innovative ideas that are in the best interest of the communities they manage and that will deliver positive results to create value to the investors and residents. We encourage a collaborative management style that delivers the optimum results, while always demonstrating the ultimate respect for one another. The golden rule of treating one another the way they want to be treated is expected from all of our team members. We are driven by our pride, passion and competitive spirit to be the "best in class" Management Company. Our team members are expected to be accountable to deliver on the promises they agree to and to share in the successes.