Redefine Excellence.Join a team that is driven by excellence, integrity, passion and dedication. Greystar, the nation's largest multifamily property management company and industry leader, has an exciting opportunity for a Resident Services Coordinator to join our team! As part of the Greystar team, you will have a tremendous opportunity for growth and advancement, and be able to work with the best in the apartment industry.
Position Summary: The Resident Services Coordinator manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention. This is accomplished by:
Preparing and delivering resident communications such as lease notices, newsletters, surveys, and other communications to the residents.
Ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
Submitting work orders for all service requests and completes call-backs within 24 hours to ensure customer satisfaction.
Assisting in the collection of rent and other fees and ensures timely distribution of all legal notices and communications to residents.
Answering phones, responding to email inquiries and faxes, checking the answering service throughout the day for messages, and returning calls as necessary.
Completing various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.
Greystar provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on international, regional and local levels. This unique approach and our commitment to hiring the very best multifamily professionals have resulted in record growth, making us one of the most resp...ected and trusted multifamily real estate companies.
Because our business model includes both investment and service-oriented businesses, we are able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.
Our dedication to redefining excellence in apartment living means we are constantly exploring innovative ideas and pioneering new ways to serve our residents and clients. The Greystar team is more than 10,000 team members strong and growing. We offer competitive pay and benefits, as well as opportunity for advancement. Visit our website at www.greystar.com. EOE.