JOB SUMMARY:The primary function of this position is to perform and facilitate live and virtual training for Pinnacle team members in a dedicated region, primarily focusing in the areas of Soft Skill Operational Training and job specific requirements for all team members working at Pinnacle properties. This position will also provide high level support in the areas of Property Management System Training, Property Marketing, and New Hire Onboarding. The Regional Trainer will assist in the development of national curriculum, policies and the implementation of various company initiatives.ESSENTIAL JOB FUNCTIONS:
Develop training curriculum with Instructional Designers and various business disciplines of the company
Ensure instructor-led and on-demand curriculum and all associated assessments and resources are maintained with accurate information and reflect current industry trends and products
Assists in the development of eLearning, video and additional educational resources with training teams and various business disciplines of the company
Assist in the process of transitioning assets by working with Regional Managers and site teams at new property acquisitions to prepare office, ensure appropriate training for new team members and provide additional support as requested.
Develop assessment tools with Instructional Designers and various business disciplines of the company to measure retention and impact of training
Report on critical needs and performance trends to members
Support new team members and hiring managers during the initial onboarding and transitions process
Ensure new and existing team members s meet initial and annual training requirements by required deadlines and provide regular course completion reports
Provide additional reporting on key performance indicators for all team members in the assigned region including shop evaluations, Accounting Software reports, survey and follow-up tool statistics, etc.
Assist in the development of a professional development and mentor programs for associates
Assist PMO (Project Management Office) as needed on various initiatives and implementations
Assist Application Support Teams as needed
Assist in establishment and execution of project communication plan and represent the Learning and Development team at national and regional leadership meetings.
Identify need for and assume ownership for supplemental project resources
Monitor or track project milestones and provide deliverables by specified deadlines
Provide technical support to all team members using the Learning Management System (LMS).
Work within the LMS to maintain course calendars troubleshoot user issues and run regular reports
Schedule and facilitate meetings and training sessions related to initiatives and maintain a regular travel and course schedule within budget parameters provided.
Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods
Confer with regional leadership and team members to identify and resolve problems
Submit project deliverables, ensuring adherence to quality standards
Other duties as assignedJOB SKILLS/KNOWLEDGE:
Able to communicate effectively both verbally and in written communications
Strong analytical & problem-solving skills
Excellent customer service and interpersonal skills; ability to relate to others
Excellent organizational skills and the ability to juggle a variety of tasks and to work and make decisions under stress
Strong analytical & problem-solving skills
Strong teamwork and interpersonal skills
Demonstrated experience in technical writing
Demonstrated professional Instructor Led Training in a virtual and live setting
Demonstrated business experience with Accounting and Accounts Payable
Strong working knowledge of Microsoft Project and Microsoft PowerPoint
Learning Management Software
Hands on experience with software training
Hands on experience with soft skill operational training
Advanced proficiency with Microsoft Office
Advanced technology skills including iPad/tablet use and applications
Professional appearance, good organizational and verbal skills and proven ability to motivate a group or individuals to achieve excellence
Ability to maintain a high level of confidentiality
Strong customer satisfaction skills, team player and high accountability level EDUCATION /EXPERIENCE:
Preferred minimum of a Bachelor's degree or equivalent work experience required
Required minimum of two (2) years job-related experience
Preferred minimum of two (2) years' experience with Yardi / RealPage Property Management Software
Preferred minimum of two (2) years' experience in eLearning
Preferred minimum of two (2) years' experience with a Learning Management System (LMS)
Preferred minimum of two (2) years' experience in technical writing / curriculum development
Real estate industry experience required. REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:
Preferred Captivate / Articulate other eLearning software experience
Preferred Learning Management Systems experience
Preferred Advanced Microsoft Office/Excel experience
Preferred Professional training certification
Preferred minimum of two (2) years job-related experienceSUPERVISORY RESPONSIBILITIES: Directly supervise Regional Education Directors and training staffPHYSICAL DEMANDS:The job is considered light in physical demand. Verbal and auditory ability required in order to communicate in person and by telephone. Must be able to sit and / or stand up to eight hours per day. Must have close and distance vision and the ability to adjust focus. Must be able to finger and grasp. Physical activities include computer keyboard operation, and frequent verbalization of ideas. Work requires high attention and mental demands including the ability to prioritize and process information with accuracy and clarity. Must be able to travel independently. WORKING CONDITIONS:General office environment TRAVEL REQUIREMENTS:Travel is required within the continental United States. Up to 80% of time.
Work for the Best in the Industry - make your next move here! Pinnacle ranked #1 on the National Multi-Housing Council Top 50 Largest U.S. Apartment Managers for two years in a row! We invest in great people. That's why clients trust us with their real estate investments! At Pinnacle, we consider our employees to be our most valuable asset. In fact, our number one key business objective is to attr...act and retain the best talent in the industry! At Pinnacle, we firmly believe our employees drive our success and competitive advantage. Pinnacle is the national leader in third-party fee management of investment real estate encompassing multi-family, commercial space, affordable housing and military housing. Pinnacle is built on four basic principles: •Quality people •Strong customer service •Solid market knowledge •Superior systems and support capabilities At Pinnacle, success is about more than having a healthy bottom line. Guided by our principles and values, we are committed to making Pinnacle an amazing and unique place to work for each member of our team.Employees receive market-competitive compensation and benefits and are supported through orientation programs, ongoing training resources and transfer opportunities.Pinnacle values diversity and is committed to equal opportunity in employment. We offer a safe, healthy work environment for employees through a commitment to maintaining a drug-free workplace.Pinnacle has ongoing employment opportunities at our headquarters in Dallas, our regional offices in Seattle and Maitland, our 40+ branch offices located nationwide, and numerous Pinnacle-managed communities throughout the country.