Working under general supervision, a Tax Servicing Specialist conducts research of property tax data using a large variety of tools and systems. Performs duties such as processing tax payments, researching complex tax issues, searching and investigating information contained in multiple systems, and obtaining tax amounts from various taxing authorities via phone, websites and internal systems. Responsible for meeting Client expectations and internal production and quality benchmarks. Travel is not required.
Conduct physical research of data requiring the exercise of judgment and discretion.
Extract and enter appropriate data into various systems and/or database.
Proactive outbound calls to agencies, departments, city/state, etc
Comfortable working in, and ability to excel, in a production based environment
Analyze information obtained, draw conclusions based on findings and update any systems needed.
Cross-functional and cross-team partnership
Handle escalated/complex tasks
Education: HS Diploma/GED
Required Experience and Skill Requirements:
Accounting/Finance experience with research skills experience preferred
Outbound Calling Experience for researching accounts and solving issues
Proven problem solving experience
Proven experience with researching issues to solve problems and find resolution
Strong attention to detail
Tenacity for solving detailed issues
Ability to apply good judgment in decision making
Good Written and communication skills
Strong customer service and analytical skills
Intermediate Computer Skills
Ability to create/update documents and spreadsheets using basic formulas and formatting.
Comfortable navigating between multiple systems and programs.
Must pass required pre-employment screening and verifications